MARINE CLIENTS SERVICES STANDARD
DEDICATED MARINE CLIENT SERVICE OFFICER
UniMarine will dedicate one senior Marine Client Services Officer to manage all your orders from shipyard delivery until the end of the contract term. His/her mission will be to ensure that each of your order is duly acknowledged, answered and managed till the final delivery.
In case of local issues arising during a delivery, his/her mission will be to provide alternative and acceptable delivery solution and make sure smooth operation of your vessel remains unchallenged.
Regular feedback meetings on the service shall be organized with your dedicated Marine Client Service Officer in order to ensure your satisfaction at all times.
INTERNATIONAL MARINE CLIENTS SERVICES STANDARDS
UniMarine provides its Marine Clients with a 24/7 contact both via phone and email recognizing that vessels operations cannot be delayed due to time difference. Hence our Marine Client Service team shall be always at your side when required: unexpected schedule, additional delivery charge to be confirmed…
How to choose the right Marine lubricant supply:
- Widely spread technology between network
suppliers in order to ensure perfect compatibility
- Cylinder oil: based on widely approved Phenate-Sulfonate
based technology
- Right BN for the right Fuel & operating conditions
- Consider slow steaming specific conditions
- Consider your engines specific requirements
- Auxiliary engines lubrication: based on widely approved
Salicylates or carboxylates technologies
- Auxiliary grades Flexibility, compatibility & availability
- Worldwide availability and cost efficiency
- Swift and professional local expertise
- Around the clock, around the globe customer Service
