Wherever You Sail
Unique 24/7 Customer Care:
the UniMarine Charter
- Dedicated Customer Service Officers
fitted with most up to date communication devices, receiving your orders 24/7, liaising permanently with the physical supplier in charge of the physical delivery and ensuring that at all times the lubrication service is hassle-free, professional and up to the most demanding expectations.
- Expert Customer Service Officers in your time zone,
at your service and dedicated to managing your orders quickly and efficiently
- A well of local knowledge in each UniMarine Regional Hub,
able to offer alternatives when berth or port constraints become an issue. Sharply aware of local regulations that may impact your vessels lubrication requirements, the Unimarine Customer Service Officers consider every single aspects of each of your orders to contribute to vessels smooth operations
- Proactive supply chain experts able to point out the best ways to optimize
the delivery costs and avoid extra charges, focused in delivering bulk anytime this is possible
- A team where spirit of partnership and the will to contribute and bring real value
to our shipping partners prevail: able to suggest alternative lifting options and recommend best performance suppliers.
- Handling emergencies 365 days a year and 24 hours a day at your side
in order to face any emergency and resolve your lubrication issues by providing the most adequate back-up solution if need be.
- An easy liaison with UniMarine Technical team,
our Customer Service Officers can easily bring in any operational or technical support necessary to make each owners and Managers lubricants supply easy and hassle-free. They organize LUBESAFE ship calls on board your vessels whether for routine checks or for ad-hoc inspection and support.
- Wherever you sail:
Unimarine team of experts will offer a high quality lubrication solution and offer the best possible alternative even if your port of call is not listed in our Port Directory.